PRIVACY POLICY
Effective Date: 03-01-2025
Patavi Consulting Inc. ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. By using our services, you agree to the terms outlined in this policy. If you do not agree with this policy, you should discontinue the use of our services.
1. Introduction
This Privacy Policy applies to Patavi Consulting Inc.’s operations, including our website, customer portals, and other digital platforms. It explains the types of data we collect, how we use it, an your rights concerning that data. We comply with applicable privacy laws, including Canadian privacy laws.
We are committed to maintaining the confidentiality, integrity, and security of your personal information. This policy sets out how we meet those commitments and what rights you have regarding your personal data.
2. Information We Collect
We collect personal information when you engage with our services. The types of personal data we collect include: contact information: this includes your name, address, phone number, email, job title, and company name, identification information: we may collect government-issued ids for identity verification purposes where legally required, usage information: information about how you use our website and services, including ip address, device type, operating system, browser type, time spent on the site, and pages visited, transactional information: payment information, billing address, and other details necessary for processing payments or transactions, communication information: records of your interactions with us, including emails, support requests, and other correspondence, location information: with your permission, we may collect and store your location data to improve our services.
We may also collect data from third-party sources, including business partners and publicly available information, to verify accuracy and compliance.
3. How We Use Your Information
We use your information to provide, manage, and improve our services. Specifically, we may use your personal data to: deliver and maintain our services, communicate with you regarding your account or service updates, process payments and manage your billing details, customize your experience based on preferences and usage behavior, conduct internal analysis to improve service delivery and performance, comply with legal and regulatory requirements, provide customer support and technical assistance, protect against fraud, security breaches, and unauthorized access, conduct marketing activities, where permitted by law.
We will only use your information for the purposes outlined in this policy or as otherwise communicated to you.
4. Legal Basis for Processing Data
Our legal basis for collecting and using your personal data depends on the type of information and the specific context in which it was collected. We may process your data on the following grounds: Performance of a Contract: When processing is necessary to fulfill a contractual obligation with you, Consent: When you have provided explicit consent for a specific purpose, Legal Obligation: When processing is necessary to comply with legal requirements or obligations, Legitimate Interest: When processing is necessary for our legitimate business interests unless your rights override these interests.
You have the right to withdraw your consent at any time, except where processing is required by law.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Factors affecting retention include: the length of time we have a relationship with you, legal obligations requiring us to retain data for a certain period, business needs, including resolving disputes and enforcing agreements, regulatory and industry standards.
Upon the expiration of the retention period, we securely delete or anonymize your data unless required to retain it for legal or compliance reasons.
6. Data Sharing and Disclosure
We may share your data under the following circumstances:
Business Transactions
To perform the mandate Patavi Consulting Inc. has with you, we may share the information with potential lenders, investors, brokers, analysts etc.
If Patavi Consulting Inc. is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
Legal Requirements
We may disclose your data to comply with legal obligations, court orders, or government requests.
Third-Party Service Providers
We may engage trusted third parties to perform services on our behalf, including payment processing, cloud hosting, data analysis, marketing, and customer support. Third parties are required to protect your data and use it only for the purposes specified by us.
Corporate Affiliates
We may share data within our group of companies to improve services and ensure consistent service delivery.
7. International Transfers
Your personal data may be transferred and stored outside your jurisdiction, including in Canada and the United States. When we transfer data internationally, we take reasonable steps to ensure that your data receives the same level of protection as required by applicable privacy laws.
Transfers to countries without an adequate level of data protection are conducted under appropriate safeguards, including contractual clauses and technical security measures.
8. Data Security
We take reasonable measures to protect your data from unauthorized access, disclosure, and misuse. Despite these measures, no system is entirely secure. You are responsible for safeguarding account credentials and ensuring your devices are secure.
9. Your Rights
You have certain rights regarding your personal data, including: the right to access your personal data, the right to correct inaccurate or incomplete data, the right to request the deletion of your data, subject to legal requirements, the right to restrict processing under certain conditions, the right to object to the processing of your data, the right to data portability, allowing you to transfer your data to another service provider, the right to withdraw consent at any time, the right to lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise your rights, please contact us using the information provided below.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. We will notify you of material changes through our website or direct communication. The effective date at the top of this policy indicates when the most recent changes were made.
You are encouraged to review this policy periodically to remain informed of how we are protecting your data.
12. How to Contact Us
If you have questions about this policy or wish to exercise your data rights, you can contact us at:
Patavi Consulting Inc.
Address: 130 Adelaide Street West, Suite 2800, Toronto, Ontario, M5H 3P5, Canada
Email: info@pataviconsulting.com